Common questions

Everything you've been wondering about working with us.

From what's included in each service to pricing, security and how fast we reply — if you can't find it here, the contact form takes thirty seconds.

01 — About PowaHour

Who we are

What does PowaHour do?

PowaHour is a specialist data analytics and Power BI consultancy. We help organisations turn fragmented, messy business data into a single trusted source of truth — covering data analysis, data integration and migration, data modelling, and Power BI visualisation and reports.

What makes PowaHour different from a typical IT or software agency?

We don't hand you off between departments. The person modelling your data is the same person explaining it to your stakeholders — no account-manager relay race, no re-briefing a new analyst every sprint. Every client is paired with a lead who stays with the project from discovery through to training.

What sectors do you work with?

We've delivered projects across retail, automotive services, energy, telecoms and the public sector, among others. If your organisation relies on multiple disconnected systems or spreadsheets, our approach transfers well regardless of industry.

Where is PowaHour based, and do you work internationally?

We're based in London, United Kingdom, and work with organisations across the UK and internationally — including businesses with branches in multiple countries planning a Business Intelligence function, for example ahead of regulatory change.

How experienced is the team?

Collectively, the team brings 12+ years of combined experience across data analysis, engineering, governance and Power BI development, and has delivered 150+ dashboards with a 98% client retention rate to date.

02 — Our Services

What's actually included

What's included in Data Analysis?

Exploratory analysis across your existing systems and datasets, root-cause investigation behind KPI movements, and clear, jargon-free findings presented to stakeholders — so decisions are backed by evidence, not instinct.

What's included in Data Integration & Migration?

ETL pipelines connecting multiple source systems, zero-disruption migration from legacy platforms, and multi-region or multi-branch data consolidation into a single reliable source of truth.

What's included in Data Modelling?

Star-schema modelling built for reporting performance, advanced DAX measures that are documented and tested, and scalable structures ready to absorb new data sources as you grow.

What's included in Power BI Visualisation & Reports?

Custom Power BI dashboard and report design, role-level security and portal embedding, and hands-on training so dashboards get used, not shelved.

Do I need all four services, or can I start with just one?

Most engagements start with whichever stage is causing the most pain — often integration or visualisation — and expand from there. You don't need to commit to the full pipeline upfront.

Can you work with data that's messy, incomplete, or spread across spreadsheets?

Yes — that's usually where we start. Spreadsheets, exports and disconnected systems are the normal starting point for almost every engagement, not the exception.

Can you migrate data from legacy or outdated systems?

Yes. Legacy migration is a core part of our Data Integration & Migration service, designed to move you onto a single source of truth with zero disruption to ongoing reporting.

Do you build custom DAX measures and complex calculations?

Yes — advanced, documented and tested DAX measures are a standard part of our Data Modelling work, built so your reports stay fast and accurate as they scale.

03 — How We Work

From first call to a dashboard your team trusts

What does a typical engagement look like?

A straightforward, four-stage process: Discover (mapping your data sources, stakeholders and the decisions a dashboard needs to support), Model (a governed, performant data model), Visualise (Power BI reports with role-level security, embedded where your team works), and Train & Support (documentation, training, and ongoing support as your data evolves).

How long does a project take?

It depends on scope — a single dashboard can take a few weeks, while a full data integration and modelling engagement typically runs longer. We'll give you a realistic timeline once we understand your systems and goals.

Do we need our own IT team to work with you?

No. Our approach is designed to help you deliver data analytics without standing up a bigger IT team — we work the data ourselves, from ETL through to dashboard.

Will someone from PowaHour stay involved after the dashboard is delivered?

Yes. Every engagement includes documentation and training, and we stay on hand as your data evolves rather than disappearing after go-live.

Can dashboards be embedded into our own portal?

Yes — we regularly embed Power BI dashboards directly into organisation portals, with role-level security so each viewer only sees what they should.

Do you work with international or multi-branch organisations?

Regularly. We've built proof of concepts and full BI functions for businesses with international branches, including planning around regulatory change.

Will our team be able to maintain the dashboards themselves afterwards?

That's the goal. Every engagement includes documentation and training so your team can confidently extend and maintain what we've built, long after we're gone.

04 — Technology & Tools

What we build with

What tools and platforms do you work with?

Power BI, SQL Server, Excel, Azure, Microsoft Dataverse, Azure SQL Database and Power Query are the core of our stack — see the full list on our Services page.

Do you only work with Microsoft Power BI, or other BI tools too?

Power BI is our core specialism, since it's what the majority of our clients already use or want to move to. If your organisation uses a different platform, get in touch — we're happy to talk about whether our approach still fits.

Can you connect to our existing cloud or on-premise systems?

In most cases, yes. We regularly connect Power BI to data sources across sectors and countries, and have experience with both cloud platforms like Azure and on-premise SQL Server environments.

Do dashboards work on mobile devices?

Yes. Power BI reports are responsive and can be viewed through the Power BI mobile app, so your team can check key metrics away from a desktop.

05 — Data Security & Governance

How your data is handled

How do you handle role-level security in dashboards?

We build role-level security directly into the data model, so when a dashboard is embedded or shared, each viewer only ever sees the data relevant to them — nothing more.

Is our data kept confidential?

Yes. We only use your data and details to deliver the engagement you've asked for — never for marketing, and never shared with third parties without your consent.

Do you comply with data protection regulations like UK GDPR?

We handle client data in line with UK GDPR principles — only accessing what's needed for the project and respecting any data residency or access requirements your organisation has.

What's your approach to sustainable, responsible data practice?

Our aim is to reduce our negative social, economic and environmental footprint while enhancing the overall value we create as a data partner — from energy-efficient architectures to fair, transparent client relationships.

06 — Pricing & Engagement

What it costs, and how we structure work

How much does a project cost?

Pricing depends on the scope of work — a single dashboard is priced differently to a full data integration and modelling engagement. Tell us about your systems and goals through the contact form and we'll come back with a clear, practical view of cost.

Do you offer fixed-price projects or ongoing retainers?

Both, depending on what suits the work. Discrete projects — like a migration or a dashboard build — are typically scoped and priced upfront; ongoing support and evolving data needs are usually better suited to a retainer.

Is there a minimum project size?

Not formally — we're happy to discuss projects of varying sizes. If your need is small, we'll say so honestly rather than overselling a bigger engagement than you need.

Do you offer a free initial consultation?

Yes — the first conversation, where we understand your systems and goals and give you a practical view of what's possible, doesn't cost anything.

07 — Getting Started

Ready to talk?

How do I get started?

Fill in the project enquiry form on our Contact page, or email us directly — tell us about your current data setup and what you're trying to achieve.

What information should I include when I get in touch?

It helps to know roughly what data and systems you're working with, what decisions you want a dashboard to support, and any deadlines or regulatory drivers. Don't worry if you don't have all of this yet — we can work it out together.

How quickly will you respond?

We typically reply within one business day.

What are your working hours?

Monday to Friday, 9:00–18:00 GMT.

Can I speak to someone before committing to a project?

Absolutely — the initial conversation is exactly that: a chance to talk through your situation before any commitment.

Still have a question?

We're happy to talk it through.

If you didn't find what you were looking for here, send us a message — we typically reply within one business day.